#Platform
The platform is the foundation of the Secure Service symmedia Hub (SSH). It addresses a number of cross-cutting concerns, like managing Tenants, Permissions and Users. Applications, like the Service Case Management and the Performance Analyzer, build their functionality on top of the platform. Functionalities can be an integrated part of the plaform or provided as external applications. I.e. The Service Case Management is an integrated platform feature and the Performance Analyser is an external application.
Tenant
A Tenant represents a single company on the SSH symmedia Hub platform.
A tenant may or may not contain several organisations that are in hierarchical relationship with each other (see Organisations, Scope). All Users belong to exactly one tenant. Tenants can be linked with other Tenants.
...
Linked Tenant
If an operator runs machines from a machine manufacturer, who is also using the SSH symmedia Hub platform, the tenants of those companies can be linked.
The SSH symmedia Hub platform brings together Operators and Service Providers, to enable easy and efficient service business. By linking the Tenants, additional functionality becomes available (such as i.e. data sharing and easier collaboration).
Organisation
In the SSH symmedia Hub the tenant of each company can comprise a number organisations, that can be model the company's internal structure.
...
Machine
Machines are an integral part of the SSH symmedia Hub platform, as they represent the real world machinery that is operated in facilities around the globe.
...
User
A User is the representation of a person using the SSH symmedia Hub.
Users are part of a Tenant and can be assigned User Roles. Users are required to provide a valid email address in order to be able to log in into SSH symmedia Hub.
User Role
A User Role is a collection of Permissions to fit a certain archetypical role (like "Shopfloor Manager", "Machine Operator" or "Administrator").
...
Permission
Permissions are used to control which funtionality is available to Users. Permissions define what actions a User is permitted to take within the SSH symmedia Hub platform.
Depending on the Permissions assigned to Users, or Permissions assigned to User Roles (which in turn are assigned to users), define the functionality that a User is able to access. However, this control of access is usually not enough to efficiently manage larger organisation. Scopes can be used to further limit the access of users, based on Organisations.
...
#Service Case Management
The Service Case Management is the key functionality of the Secure Service symmedia Hub (SSH). It brings together Machine Operators and Service Providers and enables them to optimize and troubleshoot machines in an effective and most efficient way, removing the need of physical on-site presence for servicing as much as possible.
...
Tunnel
In most cases, Operators and Service Providers will be spread around the globe with no means of directly accessing each other IT infrastructure. To still enable Service Providers to help Operators solve issues with their machines, the SSH symmedia Hub platform can create a secure tunnel connection from the Operator's Machine to the Service Provider, if the Operator has enabled Remote Access within a filed Service Case.
#Performance Analyzer
The Performance Analyzer builds on top of the SSH symmedia Hub platform to offer additional analytical service to Machine Operators. The Application collects, processes and visualizes data gathered from connected machines, to allow insights into the machine performance.
...