On this page you find information about how new customers can be invited to the platform and what the first steps of an onboarded Operator look like.
The onboarding process consists of these steps:
Operator: Receive Invitation Mail and onboard Operator Tenant
A new dialogue opens:
The customer detail view opens:
A dialog for entering the customer information opens:
An invitation email is now sent out to the customer. The invitation is valid for 30 days.
After the service provider invited you as a new operator to the platform, you receive an invitation email.
Please make sure to check your spam mail folder if you donĀ“t have the invitation mail in your inbox! |
The invitation e-mail should look like following image:
Alternatively you can also click on the link.
After clicking on the button or the link, a new tab in the web browser opens. The next step will be to sign in with the email address you got the invitation on. If you are already signed in your PC, you will be asked to pick an account:
If you are not signed in please enter the e-mail address you received the invitation on and click on next:
If your company email address is not associated with Microsoft, you need to create a new account using your company email address with Microsoft.
Now you will see your company details.
You will now be forwarded to the Secure Service Hub:
The invitation process is now completed.
From here, you can create and edit facilities, create and view service cases, alter your platform appearance, use the conferencing tool, accept asset proposals upload asset related media or invite colleagues.
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