Release date: Jul 8, 2025

New Features

Custom Fields for the Service Case Workflow

OperatorService Provider

With the help of the symmedia Consulting Team, custom fields can be added to the Service Case workflow for Service Providers. These fields can help obtain specific, relevant information to optimize the service process. The following field types are included: STRING, NUMBER, BOOLEAN, DATE, PASSWORD, SELECT, MULTI_SELECT and FREE_TEXT. Information is requested in an additional step in the Create Service Case dialogue, and it applies for all workflows, including internal Service Cases.

The entered information is visible to the requester and the service team on the Service Case Detail page.

If you would like to add custom fields to your tenant's Service Case process, please email us at consulting@symmedia.de.

Edge Device OS Version Information

OperatorService Provider

Information on the Edge Device Status tile is now available on the Asset Detail and Edge Device Detail pages. This information notifies users when a new operating system version is available for Edge Devices.
There is also a direct link to the official documentation, which provides quick access to the corresponding OS release notes.

This feature increases transparency and ensures that responsible users are always aware of available updates.

Changes, Improvements, and Fixes

Improvement: Precondition Checks for Tunnel Start

OperatorService Provider

To improve usability and reduce failed connection attempts, the Start Tunnel button is now disabled when essential preconditions for the selected tunnel configuration are not met.

Rather than relying solely on the SSC client to display errors, the symmedia Hub UI now proactively checks for known issues and notifies users directly. A clear explanation indicating why the tunnel cannot be started is shown.