Release date: Oct 29, 2025

Changes, Improvements, and Fixes

Additional File Types now whitelisted in Conferencing

OperatorService Provider

Additional file types can now be uploaded in Conferencing and Service Case Chat, including .xls/.xlsx, .doc/.docx, .ppt/.pptx, .ods, .odp, .odt, .json, .xml, and .eml.

Performance Improvements for Customers Section

Service Provider

The performance of Customers queries has significantly improved with larger amounts of data (1,000+), leading to a more fluid user experience on all related pages.