Release date: Jan 14, 2026

New Features

New Notification Features

OperatorService Provider

The symmedia Hub Notifications have been completely redesigned. You can now select the notification channel for each workflow: inbox (in-app), email, or push notification. You can now change the settings directly from the bell symbol in the top right corner. The existing Notification Settings page will be discontinued.

New features have been added for inbox notifications. Messages can now be archived, snoozed, or marked as unread. Additionally, the bulk operations Mark all as read, Archive all, and Archive read have been added. To improve inbox functionality, notifications are now organized into different categories, such as Service or Machines.

New and Updated Notification Workflows

OperatorService Provider

New workflows for Asset status and Customer Machine status have been implemented. Currently, both workflows are only available as in-app notifications. Email and push notifications will follow soon.

The existing Service Case-related notification workflows have been updated and enriched with new information across all channels.

Changes, Improvements, and Fixes

Reopening of Service Case is Prohibited

OperatorService Provider

In some cases, it was possible to reopen Service Cases. This is now prohibited to simplify Service Workflows.