New Features

The installApplication GraphQL Mutation has been updated to streamline the Process of upgrading Applications

OperatorService Provider

API consumers can now upgrade an application without providing configuration parameters that remain unchanged. Existing configuration values be retained automatically.

Key Improvements

• Upgrades no longer require configuration parameters if they have not changed.

• Existing values are automatically preserved during the upgrade process.

• API-based application management is less complex.

The Platform Notifications are now translated

OperatorService Provider

Notifications on the platform are now translated into the user's preferred language. This applies to all channels and notification workflows.

Changes, Improvements, and Fixes

Service Case Creation Notifications are sent with a small Delay to avoid Duplicate Emails

OperatorService Provider

In some cases, Service Cases are enriched with additional data by external systems, such as ERP systems, right after creation. This can result in a Service Case update email being sent out a few seconds after the Service Case creation email. Service Case creation emails are now sent with a delay of ten seconds to avoid these duplicate emails.

Service Providers can now create shared Service Cases for Operator-owned Machines

Service Provider

A new enhancement to the workflow allows Service Providers to create shared Service Cases for their Operators. This workflow can also be used for machines licensed by the Operator.

Additional Filters have been added to the Edge Device Overview

OperatorService Provider

Two new filters have been added to the Edge Device overview, allowing you to filter by paired assets and customer machines.

The SSC DataLink Client can open the SSC Windows Service Logs Directory

OperatorService Provider

To improve access to all SSC DataLink Client logs, the SSC DataLink Client now features a direct link to the SSC Windows Service Logs directory. The log files are located under: C:\ProgramData\symmedia\SSC-Client