Commissioning and Configuration

Owned by Thorsten Boedeker
Last updated: Feb 14, 2024
6 min read

The symmedia Plug&Work Box smart is configured according to specifications upon delivery and only needs to be physically connected to the existing networks for commissioning.

Due to differences in the configuration of the networks in the producing companies, changes to the network settings may still be necessary.

Basically, there are two ways to make these changes, one is to set them up with the help of the setup interface, the other is to set up the device, if several devices are to be set up in series, alternatively by means of a USB stick.


Commissioning the symmedia Plug&Work Box smart


  • Connect the network cables:




  1. For configuration via the setup cockpit, connect the network cable to the LAN2 connection on the back of the box.
  2. To connect the box to the Internet, connect the network cable to the LAN1 connection on the back of the box. LED1 and LED2 on the front of the box light up green when the connection to the internet is successful.

(warning)NOTE!

If a network cable is plugged in or unplugged from the WAN interface of the symmedia Plug&Work Box smart during operation, the device may not be able to find a network.

- Disconnect the device from the power supply system and plug it in again. After the restart, the power supply system is detected.

- Alternatively, only plug or unplug the network connector when the device is de-energized.

  • Optional: connect the supplied WLAN antennas to the antenna sockets, using WLAN antenna extension cables if necessary.
  • Connect the device to the power supply system via the DC connector.


Setup Cockpit

Starting the Setup Cockpit in LAN

  • Connect the network cable to the LAN2 port.
  • Assign an IP address in the range 168.214.X/24 (e.g., 192.168.214.2) on the PC.
  • In the browser, call up the setup cockpit via the address https://192.168.214.1:9090:


  • Enter username "sym-tech" and password "sym-tech" plus serial number of the box, e.g.
    "sym-tech3205307s005"     (without quotation marks), the checkbox "Reuse my password for privileged tasks." must be set.
  • Click on Log in.

The interface of the setup cockpit opens:


 Starting the Setup Cockpit in WLAN

  • Connect to the access point "WLAN_" plus the serial number of the box, e.g., "WLAN_3215122s014".
  • Enter the serial number of the box twice in succession as the password, e.g. "3215122s0143215122s014" (without quotation marks).
  • In the browser, call up the setup cockpit via the address https://192.168.214.1:9090:

  • Enter username "sym-tech" and password "sym-tech" plus serial number of the box, e.g.
    "sym-tech3205307s005"     (without quotation marks), the checkbox "Reuse my password for privileged tasks." must be set.
  • Click on Log in.

The interface of the setup cockpit opens:


Settings of the Setup Cockpit

Using the drop-down menu in the upper right corner, you can set the display language by clicking on Display Language:

 

                                            


The system time and date is set automatically via NTP.

  • To log out of the cockpit, click Logout.


symmedia Plug&Work Box smart Restart / Shutdown

To restart or shut down the symmedia Plug&Work Box smart:

  • Select Restart or Shutdown from the drop-down menu in the upper right corner.


Configure Network

Click on Networking to open the Network menu:


The interfaces of the symmedia Plug&Work Box smart and the firewall can be configured here:

 


(warning)NOTE!

The symmedia Plug&Work Box smart is delivered pre-configured. Normally, no further settings need to be made here.


The network configuration is based on a zone principle with blue, red and green zone. Blue here denotes the WLAN, red stands for the LAN1 port and green for LAN2:


These zones can be found in the network settings of the symmedia Plug&Work Box smart under Interfaces:

  • Click on the respective entry to adjust the network configuration of an interface (here at the example of the red zone):


  • To configure the IP address (IPv4), click on the entry behind IPv4 .

The menu for the IPv4 settings opens:


Any settings can be left on automatic or adjusted manually. Additional entries can be added at any time via the  button.

  • To enter the IP address manually, click on the drop-down list under Addresses and change the entry from "Automatic (DHCP)" to "Manual":


  • Enter IP address, prefix / netmask and gateway and click .
  • Adding DNS servers, DNS search domains or additional routes is identical. Make entries and confirm with :

  • Inserting multiple entries is possible at any time using the button at the end of the line.


Advanced Settings

Clicking on Advanced Settings opens the advanced settings:

The following functions can be found in the advanced settings:

  • Port forwarding configuration
  • Proxy system settings
  • NTP server configuration
  • Internet connectivity test
  • Generate log files for support requests



Port forwarding configuration

Under Port Forwarding Configuration, port forwarding can be set up for the symmedia Plug&Work Box smart:

  • To add a new port forwarding, enter the corresponding values in the Port, Protocol, To Port and To Address fields and press the button.
  • To view the existing redirections, press the  button:

  • Press the  button at the end of an entry to delete it.


Proxy system settings

If the data traffic is to be routed via a proxy server, this can be added under System Proxy Setting:

  • Select the proxy type. The choices are http, https and ftp.
  • Enter username under username and under password. 
  • Enter the proxy IP and proxy port in the respective fields.
  • Confirm input with .
  • The entry can be deleted via .
  • Via , you can check if entries already exist.


NTP server configuration

The symmedia Plug&Work Box smart runs its own NTP server, for synchronization of date and time a time server can be specified under NTP Server configuration:

  • Enter the NTP server address to synchronize with in the field.
  • Confirm input with .
  • The entry can be deleted via . .
  • Via , it can be checked if an NTP server has already been entered.


Internet connectivity test

Under Internet Connectivity Test  the Internet connection can be tested:

  • To do this, enter your own IP address or domain name (FQDN) to be checked in the field and press the button.

The query result appears directly in the field below:


Generating log files for support requests

In case of malfunctions or abnormalities during the operation of the symmedia Plug&Work Box smart, symmedia support can best react if log files are made available to them.

  • To generate log files, press the  button in the Support Logs field:

Log file generation takes about 30 seconds and is displayed with a Download Log button after creation:

Clicking this button downloads a zip file to the user's computer.

This file can now be sent to symmedia support for evaluation and taking further steps.