Troubleshooting

A new colleague is invited to the platform but cannot accept the invitation. The following error message is displayed after clicking the invitation link:

The problem here is matching the email address with the email address stored in Azure Active Directory.

In order for the user to authenticate correctly, we check the email address from the login screen against the email address stored in Azure.
If a different email address or no email address is stored in Microsoft Active Directory, authentication will be rejected.

You can check if the correct address is stored in the Azure portal under "Azure AD B2C | Users -> Users -> [Username]". The field associated with the initial login address is called "Email". The login address (user's email) and the value under "Email" in Microsoft Azure Active Directory must match.

The user menu is not displayed correctly, the user only sees a white box:

The user can still log out, but will not see the logged in user's information.

When you install an application, no configuration options are available, even though the application has defined some:

The user was created and the person had access to everything they were supposed to have.

Now, the person can't log in or can't access content that he or she previously had access to.

You may receive the following error message when logging in: