Description

As Operator, you can activate Remote Access for internal use directly from the Asset detail page or from the Remote Access tab. Configurations can be managed in the Remote Access tab.

Information about the different tunnel types, as well as how to configure and start them, can be found here: Secure Service Connect Tunnel.

If the Remote Access is enabled on the Asset detail page, only users of the Operator tenant can use the feature. Service Providers can only use Remote Access if it is enabled for a specific Service Case.

Preconditions

Required user role for enabling Remote Access on the Asset detail page: Workshop Manager
Required user roles for using Remote Access on the Asset detail page: Workshop Manager, Maintenance Engineer, Machine Operator

Remote Access Panel

Enable Operator Remote Access

Enable the Remote Access via the toggle button
(required user role: Workshop Manager).

Start a tunnel session

Select a tunnel configuration from the Tunnel dropdown list.
Click on
to start the tunnel connection.
WebVNC tunnel connections will automatically start in the browser. For TCP and SCC Data Link a tunnel client is required.

Your tunnel connection now appears in the Remote Access panel.

Click on
to terminate the tunnel connection.

Past sessions are displayed within the panel.

You can also edit existing tunnel connections.

Click
to edit an existing tunnel connection.
Enter the IP address of your local machine in the field Local IP (optional).
Enter the port of your local machine in the field Local Port (optional).
Click
to save your changes to the tunnel connection.

Remote Access Tab

Remote Access can be enabled for internal Operator use. The required user role for enabling and disabling the Remote Access for all users in the tenant is Workshop Manager.

Enable / Disable the Remote Access via the toggle button.

Active Sessions Panel

The Active Sessions panel displays all currently active sessions / tunnel connections.
The panel is not displayed if there are no active connections.

Stop an active connection by clicking the button.

Customize Columns

Customize the displayed columns by clicking on.
Check the entries from the list of columns to be displayed in the overview.
- Align the sequence of the entries by dragging & dropping the entries in your desired order.

The selections will be permanently stored for your user and can be reset to factory setting by clicking .

Configurations Panel

Click on
to start the respective tunnel connection.
WebVNC tunnel connections will automatically start in the browser. For TCP and SCC Data Link a tunnel client is required.

Click
to edit an existing tunnel connection:

Enter the IP address of your local machine in the field Local IP (optional).
Enter the port of your local machine in the field Local Port (optional).
Click
to save your changes to the tunnel connection.

Customize Columns

Customize the displayed columns by clicking on.
Check the entries from the list of columns to be displayed in the overview.
- Align the sequence of the entries by dragging & dropping the entries in your desired order.

The selections will be permanently stored for your user and can be reset to factory setting by clicking .

Past Sessions Panel

The Past sessions panel displays the tunnel connection history.

Customize Columns

Customize the displayed columns by clicking on.
Check the entries from the list of columns to be displayed in the overview.
- Align the sequence of the entries by dragging & dropping the entries in your desired order.

The selections will be permanently stored for your user and can be reset to factory setting by clicking .

Operator - Asset Remote Access

Description

Preconditions

Remote Access Panel

Remote Access Tab