/
Getting started & Authentication

Getting started & Authentication

Overview

The symmedia Hub is an invitation-only platform. There is no option for self-registration. Companies can invite their collaborators, and users can invite their colleagues. If you would like to start using the symmedia Hub, please contact us at sales@symmedia.de.

symmedia Hub provides a secure and flexible authentication system that allows users to sign in using different identity providers. Depending on your organization's configuration, you can authenticate with your corporate identity, social login, or local symmedia Hub account.

The available sign-in options are configured by the symmedia Hub consulting team and your organization’s administrator.

 

image-20260731-123700.png
Default authentication method

Getting Started

New Users

If your company has invited you to the symmedia Hub, you will receive an invitation email.

  1. Click on Get Started Now in the invitation mail.

  2. Choose your preferred sign-in method.

  3. Complete the authentication process. Remember, you can only onboard with the email address that received the invitation!

  4. Accept the invitation.

  5. You will then be redirected to the symmedia Hub.

If your organization uses Single Sign-On (SSO), you will typically authenticate using your company’s identity provider.

image-20260731-125940.png
Example of an invitation mail. styling and product name might differ depending on your companies settings.

New Companies

If another company invites you to collaborate in the symmedia Hub, you will receive an invitation email.

  1. Click on Get Started Now in the invitation mail.

  2. Choose your preferred sign-in method.

    • If the default method does not suit you, you can contact our consulting team at consulting@symmedia.de to set up your company's sign-in options.

  3. Complete the authentication process. You can only onboard with the email address that received the invitation.

  4. Enter your company information and address, and check the terms and conditions on the company onboarding screen.

  5. Click on Create Company.

  6. You will then be redirected to the symmedia Hub.

image-20260731-132006.png
Company onboarding screen.

 

Available Sign-In Methods

The symmedia Hub supports multiple authentication providers. The available methods depend on your company's settings.

Default Sign-In Options

The following authentication methods are available if your company has no specific settings:

 

image-20260731-133409.png
Default Sign-In Options

Apple

Users can authenticate using their Apple ID. The Apple ID email address must match the email address invited to the symmedia Hub.

 

Microsoft

Users can sign in with their Microsoft Entra ID (Azure Active Directory) or Microsoft account.

This is recommended for organizations already using Microsoft identities.

 

Email & Password

 

Create a local symmedia Hub account using your email address and creating a password.

  1. Click on Create a new password.
    An email with a 6-digit code will be sent to your inbox.

  2. Copy the code and enter it on the next screen. Then, click Continue.

  3. Create a new password.

    • Password requirements:

      • Minimum length: 15 characters

      • At least 3 of the following:

      • Lowercase letters (a-z)

      • Uppercase letters (A-Z)

      • Numbers (0-9)

      • Special characters (e.g.!@#$%^&*)

      • Do not use more than two identical characters in a row

  4. Add a second factor (one-time password) by scanning the QR code with a common multi-factor authentication (MFA) tool, such as Microsoft Authenticator or Google Authenticator.

  5. Enter the code from your authenticator app to finalize authentication.

image-20260731-133104.png

Optional Authentication Providers

Depending on your organization, additional providers may be available.

Examples include:

  • Google

  • WeChat

  • Weibo

  • GitHub

  • Salesforce

  • LinkedIn

  • Enterprise Single Sign-On (OIDC / SAML)

Your administrator decides which providers are available.

If you want to add or remove connections or create a customized Enterprise Single Sign-On connection, please contact our consulting team at consulting@symmedia.de.

image-20260731-134220.png

 

Enterprise Single Sign-On (SSO)

Many organizations connect their own Identity Provider to the symmedia Hub.

Supported technologies include:

  • Microsoft Entra ID

  • Okta

  • Keycloak

  • Ping Identity

  • OneLogin

  • OpenID Connect (OIDC)

  • SAML 2.0

Once configured, users can authenticate with their corporate credentials. Passwords are managed by the organization’s Identity Provider.

No additional symmedia Hub password is required.

If you want to add or remove connections or create a customized Enterprise Single Sign-On connection, please contact our consulting team at consulting@symmedia.de.

 

Existing Users (Migration)

Users who already had an account before the authentication migration can continue using their existing identity.

image-20260814-143419.png

 

Simply select:

Continue with Existing Microsoft Account (old)

This option allows existing users to authenticate using the identity provider that was previously linked to their account.

After signing in successfully, your account will continue to work without requiring a new registration.

This option is intended only for users who already had an account before Aug 18, 2026. Onboarding is no longer possible!

This option will be discontinued by Dec 31, 2026. As soon as your Entra Admin has given consent, please select another option, such as Continue with Microsoft.

 

https://youtu.be/O2VPUKa2n4E

Frequently Asked Questions

I cannot see my preferred login option

Your administrator may not have configured your company’s Identity Provider yet.

In the meantime, you can continue by creating your own password in the Hub. Contact your organization’s Hub administrator or our consulting@symmedia.de. You can select your preferred login option at a later time.

I cannot see my preferred login option

Your administrator may not have configured your company’s Identity Provider yet.

In the meantime, you can continue by creating your own password in the Hub. Contact your organization’s Hub administrator or our consulting@symmedia.de. You can select your preferred login option at a later time.

I would like to add another social login to my companies log in screen

Please contact our consulting team at consulting@symmedia.de.

I used to be able to log in with my company's Microsoft account, but now I receive a message stating that admin consent is required. What should I do?

It's most likely that you clicked on the Microsoft button. This workflow requires new admin consent. Please ask your admin for consent by finishing the request. In the meantime, you can log in using Continue with Existing Account. There, you can log in with your company's Microsoft credentials.

I forgot my password.

If you have a local symmedia Hub account, select Forgot Password on the login page.

If you use Microsoft, Google, Apple, or another corporate identity provider, you must reset your password there.

I received an “Unauthorized” or “Access denied” message.

Possible reasons include:

  • You have not yet been invited to the symmedia Hub.

  • You entered a different email address than the one that was invited.

  • Your account has been removed.

  • Your organization has not completed its Identity Provider configuration.

  • Your administrator has not granted the required permissions.

Double-check that the email address you entered matches the email address that was invited.

Try opening the invitation link in a different browser or an incognito tab.

Contact your symmedia Hub administrator if the problem persists or contact the symmedia Hub support at https://symmedia.atlassian.net/servicedesk/customer/portal/1

I selected the wrong login method.

Return to the login page and select the correct authentication provider.

If you previously authenticated with your corporate account, always continue using that provider.

Can I use multiple login methods?

Yes, depending on your organization’s configuration. It is common to start with the email/password method as long as the enterprise connection has not been created, and then switch to the enterprise method as soon as it is available.

Contact your administrator if you need additional authentication methods.

Contact our support if you want to remove a previously used authentication method at https://symmedia.atlassian.net/servicedesk/customer/portal/1

My company uses Single Sign-On. Do I still need a Hub password?

No.

When using Enterprise Single Sign-On, your organization’s Identity Provider handles authentication entirely.

I was using the previous login system.

What should I do?

Select Continue with existing connection to access your existing account. After signing in, continue using the same authentication method for future logins, unless your administrator instructs you otherwise.

Troubleshooting

Problem

Possible Solution

Problem

Possible Solution

Invitation link expired

Request a new invitation from your administrator or the person who invited you to the platform.

Password reset email not received

Check your spam folder and verify the email address.

Corporate login fails

Contact your company’s IT administrator.

Authentication loops back to the login page

Clear browser cookies or try an Incognito/Private window.

Browser not supported

Use the latest version of Chrome, Edge, Firefox, or Safari.

MFA issue

Contact your organization’s administrator or use another registered authentication method if available.