Overview
We have different types of companies (tenants) that are participating on the platform. The users of these tenants have access to different features on the plattformplatform. So for
For example, an Operator is able to send Service Requests where as Cases, whereas a Service Provider could receive Service Requests and provide service.
For the moment we will have the following tenant roles:
- Basic
Service Provider
Operator
Platform Operator (symmedia only)
To come: App Developer
receives the Service Cases and provides service to the Operators. This is enabled by different user roles that are enabled by the tenant roles described here.
A tenant can have multiple tenant roles.
Examples:
- A Service Provider/Machine Manufacturer can operate machines of other Service Providers on their own shopfloor.
- An Operating company has an internal service organisation/maintenance department for 1st level support.
- A Service Provider has developed applications that are offered via the symmedia Hub.
Available tenant roles:
| Table of Contents | ||||
|---|---|---|---|---|
|
Basic
The Basic tenant role is automatically assigned to every tenant on the platform.
Operator
The Operator tenant role is used by companies operating machine assets on their shopfloor.
Tenant Role:Service Cases for the assets are shared with the responsible Service Provider tenant.
Operator Internal Service
The Operator Internal Service tenant role is an optional addition to the Operator role. It enables an additional Internal Service workflow within the Operator organization.
Service Provider
Service Providers offer their services related to machines on the platform. Usually machine manufacturers or dedicated service companies are using the platform in the role of a Service Provider.
A tenant can have multiple tenant roles.
Examples:
- A Service Provider/Machine Manufacturer can operate machines of other Service Providers in their production.
- An Operating company has an internal service organisation for 1st level support.
- A Service Provider creates own Applications and offers them on the platform.
| Page Properties | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|