The Machines module shows a list of all customer machines of your tenant where the user has access to, along with the following infos:
- Serial number
- Serial number of the machine.
- This information is shared between customer machine of the service provider and the linked asset of the operator.
- Machine model
- Shows the selected machine model of the machine. Some configurations (e.g. tunnel configurations) and categories (e.g. brand or technology), are inherited from the machine model.
- Technology
- Is inherited from the machine model.
- Customer
- The customer the machine has been produced for and/or sold to.
- Warranty
- Shows the entered warranty of the machine.
- In the default mode, an expired warranty has no effect on the functions of the linked asset on customer side.
- Pair edge device
- If no edge device is paired, a button is displayed that opens the PAIR EDGE DEVICE function. This button only works with an onboarded customer.
- If an edge device is paired to the customer machine, the edge device serial number is displayed.
- Connection status
- The connection status of the customer machine shows if this machine is linked to an asset on the customer side.
- New
- The customer machine is NOT linked to an asset of the customerĀ
- It has no influence on the status NEW if an edge device is paired or not.
- This customer machine is licensed as an unconnected machineĀ on the platform
- Proposed
- The customer machine has been proposed to the customer to provide service, but this proposal has not been accepted so far
- It has no influence on the status NEW if an edge device is paired or not.
- This customer machine is licensed as an unconnected machineĀ on the platform
- Unconnected
- The customer machine is linked to an asset on the customer side, but NO edge device is paired.
- This customer machine is licensed as an unconnected machineĀ on the platform.
- ConnectedĀ
- The customer machine is linked to an asset and as well an edge device is paired
- This customer machine is licensed as a connected machine on the platform.
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Unconnected and connected machines are usually NOT free of charge and will be licensed and billed by the platform provider. For additional information please read the SaaS agreement. |
New machines can be added to a customer and existing machines can be edited and proposed to customers in this module.
Main View
List of machines assigned to a selected customer.
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Add a new machine by clicking theĀ button. | A dialog for entering the machine details opens.
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The machine is now paired with an edge device and all info is displayed at a glance.
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| A dialog opens to confirm the proposal of providing service for the respective machine to the customer.
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| A dialog opens to change the statusĀ of the machine from Connected to Unconnected and remove the edge device from the machine.
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The selections will be permanently stored for your user and can be reset to factory setting by clicking . | ||||
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A CSV file will be generated and saved to your downloads folder:
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- Choose an entry from the list of machines in the main view to display the machine detail view.
Here, your machine details are displayed on left hand side.
Between the two tabs on the right hand side, you can choose to display your Service Contracts and your Service Cases.
Service Contracts
Service contracts can be created by the symmedia Consulting team.
Service Provider users with the role Customer Data Manager can assign a service contract to a customer machine.
List of Service Contracts.
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The service contract is now assigned to the machine. | |||
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The selections will be permanently stored for your user and can be reset to factory setting by clicking . |
Service Cases
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List of available service cases.
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| Standard Inputs.
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Assignee.
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Summary. A summary of your input is displayed.
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Your new service case was added to the list of service cases. | |||
The selections will be permanently stored for your user and can be reset to factory setting by clicking . |
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