Machines

The Machines module shows a list of all customer machines of your tenant where the user has access to, along with the following infos:

Serial number
- Serial number of the machine.
- This information is shared between customer machine of the service provider and the linked asset of the operator.
Machine model
- Shows the selected machine model of the machine. Some configurations (e.g. tunnel configurations) and categories (e.g. brand or technology), are inherited from the machine model.
Technology
- Is inherited from the machine model.
Customer
- The customer the machine has been produced for and/or sold to.
Warranty
- Shows the entered warranty of the machine.
- In the default mode, an expired warranty has no effect on the functions of the linked asset on customer side.
Pair edge device
- If no edge device is paired, a button is displayed that opens the PAIR EDGE DEVICE function. This button only works with an onboarded customer.
- If an edge device is paired to the customer machine, the edge device serial number is displayed.
Connection status
- The connection status of the customer machine shows if this machine is linked to an asset on the customer side.
- New
  - The customer machine is NOT linked to an asset of the customer
  - It has no influence on the status NEW if an edge device is paired or not.
  - This customer machine is licensed as an unconnected machine on the platform
- Proposed
  - The customer machine has been proposed to the customer to provide service, but this proposal has not been accepted so far
  - It has no influence on the status NEW if an edge device is paired or not.
  - This customer machine is licensed as an unconnected machine on the platform
- Unconnected
  - The customer machine is linked to an asset on the customer side, but NO edge device is paired.
  - This customer machine is licensed as an unconnected machine on the platform.
- Connected
  - The customer machine is linked to an asset and as well an edge device is paired
  - This customer machine is licensed as a connected machine on the platform.

Unconnected and connected machines are usually NOT free of charge and will be licensed and billed by the platform provider. For additional information please read the SaaS agreement.

New machines can be added to a customer and existing machines can be edited and proposed to customers in this module.

Main View

	List of machines assigned to a selected customer. Sort the list by using the buttons in the top row. Search for a certain term within a respective column using the filter button and typing something into the search field.	→
	Add a new machine by clicking the button.	A dialog for entering the machine details opens. Choose a customer from the Customer list of stored customers (mandatory). Enter serial number of machine in field Serial Number (mandatory). Enter External ID in field External ID (optional, to be used for ERP systems). Choose a machine model from the Machine Model list of stored machine models. Set a date for beginning of the warranty in the Warranty Begin date chooser and for the end of the warranty in the Warranty End date chooser. Enter edge device serial number to be allocated to the machine. If the machine already existed in symmedia SP/1, check box Machine is migrated from SP/1. Finish adding the new machine by clicking the button. or Pair the added machine with an edge device by clicking the button.
		After choosing PAIR EDGE DEVICE, select an edge device from the dropdown list that is not already paired and click the button. Currently it is only possible to link one customer machine to one edge device. It is foreseen that multiple machines per edge device will be possible in future.
		The machine is now paired with an edge device and all info is displayed at a glance. Click the button to close the dialog or go back via the button to change the entry.
	Edit an existing entry by clicking the button. Delete an existing entry by clicking the button.	After clicking the button Choose a customer from the Customer list of stored customers (mandatory). Enter serial number of machine in field Serial Number (mandatory). Enter External ID in field External ID (optional, to be used for ERP systems). Choose a machine model from the Machine Model list of stored machine models. Set a date for beginning of the warranty in the Warranty Begin date chooser and for the end of the warranty in the Warranty End date chooser. Finish adding the new machine by clicking the button. or pair the added machine with an edge device by clicking the button.
		After choosing PAIR EDGE DEVICE, select an edge device from the dropdown list that is not already paired and click the button.
	Propose an asset to the customer for providing service by clicking .	A dialog opens to confirm the proposal of providing service for the respective machine to the customer. Confirm the proposal via .
	Downgrade an asset from Connected to Unconnected and remove the edge device from the machine by clicking .	A dialog opens to change the status of the machine from Connected to Unconnected and remove the edge device from the machine. Confirm the proposal via .
	Customize the displayed columns by clicking on .	Check the entries from the list of columns to be displayed in the overview. Align the sequence of the entries by dragging & dropping the entries in your desired order. The selections will be permanently stored for your user and can be reset to factory setting by clicking .