SSH Service Desk Knowledge Base

Welcome to the SSH Knowledge Base.

Here you will find the SSH platform user documentation as well as common support fixes and FAQs.

See below the list of available pages:

• Platform Documentation
  • Service Provider
    • Service Cases
    • Conferencing
    • Customers
    • Machines
    • Machine Models
    • Documents & Media
    • Service Organisations
    • Licenses
  • Operator
    • Operator - Service Cases
    • Operator - Conferencing
    • Operator - Assets
    • Operator - Documents & Media
    • Operator - Facilities
    • Operator - Apps
      • App: OPC UA Adapter
  • Administration
    • Settings
      • Personal
      • Service Organisations / Facilities
      • User Management
      • Appearance
      • Notifications
    • Access Management
      • Tenant roles
      • User Roles
    • Link Existing Azure ADs with Secure Service Hub
    • Glossary
  • symmedia Edge Device
    • Environmental and Safety Instructions
    • symmedia Plug&Work Box smart: Overview
    • Mounting the DIN Rail Bracket
    • Commissioning and Configuration
    • Backup and Restore Data via USB Stick
  • Workflows
    • Customer Invitation and Operator Tenant Onboarding
  • Data Protection Resources
    • symmedia SSH Subprocessors List (2022-6)
  • Edge Devices
• FAQs
  • User can't log in anymore / has access issues
  • Installation configuration parameters are not available
  • User menu is not displayed correctly
  • Configuring your firewall correctly