User can't accept invitation

Owned by Thorsten Boedeker
Last updated: Apr 09, 2024
1 min read

 Problem

After sending an invitation to a user, the user is not able to accept the invitation

image-20240409-083901.png
The given email address does not match the address in the invitation. Please use the link from the invitation email with the appropriate email address.

 Solution

No email address is linked to the users' AD-Account. Symmedia utilizes the Email information field for user identification purposes.

 

  1. image-20240409-082210.png

  2. Add the user's email to the Azure AD information.

 

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