Notifications

symmedia Hub users can subscribe to different workflows to receive notifications when relevant events occur within their scope or tenant.

Examples include Service Case notifications and Customer Machine/Asset status changes.

Notification Channels

Notifications can be sent via three different channels: Inbox, email and push notifications.

Each channel can be configured individually for every workflow. Please note that not all channels are available for all workflows.

Inbox Notifications	Inbox notifications are shown in the portal’s top right corner, next to the bell symbol. Notifications are separated into categories, such as Service or Machines, and show the notifications of the corresponding workflows.
	Click on the symbol to display the latest notifications, starting with the newest message. Click on a notification to mark it as unread, snooze it (hide it temporarily), or archive it.
	You can change the view to show unread and read messages, unread messages only, snoozed messages, or archived messages. Click on in the top left corner to change this filter.
Email Notifications	Email notifications contain all the relevant information about the corresponding workflow. They often include a button that leads directly to the relevant object on the platform. Changes are usually highlighted.
Push Notifications	Push notifications can be received when using the mobile application for Android or iOS if the user is logged in and has granted permission for the app to send notifications.

Click on to set the channel preferences at the global level, for a workflow category (e.g. Service) or for a single workflow (e.g., Service Case Updated).

Users can subscribe to the following workflows:

Workflow Name	Description	Requirements / who will be notified?

Workflow Name	Description	Requirements / who will be notified?
Service Case created	A notification is sent when a new Service Case relevant to the user is created.	The user needs be assigned a role that can view Service Cases and have scope on the corresponding Asset or Customer Machine. This applies to the following user roles: Operator: Machine Operator, Workshop Manager, Operator internal Service or Maintenance Engineer. Service Provider: Customer Data Manager, Service Technician, or 1st Level Support. If Follow the Sun is configured (only for Service Providers). If the user is entered as a dispatcher and the Customer Machines Service Organisation is outside of business hours .
Service Case reassigned	A notification will be sent if the Service Case assignment changes.	All watchers of the Service Case. The new assignee.
Service Case updated	A notification is sent when changes are made to the service case, such as a status change.	All watchers of the Service Case will receive the notification.

Workflow name	Description	Requirements / when will the user be notified?

Workflow name	Description	Requirements / when will the user be notified?
Customer Machine status changed	A notification is sent when the status of a Customer Machine changes, for example, from proposed to shared.	Service Provider: The user needs the Customer Data Manager role with scope on the corresponding Customer Machine.
Asset status changed	A notification is sent when the status of an Asset changes, for example, from proposed to shared.	Operator: Machine Operator, Workshop Manager, Operator internal Service or Maintenance Engineer with scope on the corresponding Asset.
Asset Downgraded	A notification will be sent if the Asset is downgraded and its connected services can no longer be used.	Operator: Machine Operator, Workshop Manager, Operator internal Service or Maintenance Engineer with scope on the corresponding Asset.

Workflow name	Description	Requirements / when will the user be notified?

Workflow name	Description	Requirements / when will the user be notified?
New Chat Message	Notifications are sent when new chat messages are received in Service Case chats, group chats, and personal chats. Messages are grouped by chat room every two minutes to avoid sending too many notifications. This applies to all channels.	Any user with access to the conferencing module can subscribe to this workflow. Users will be notified about all chat messages, uploaded files or created whiteboards in personal or group chats in which they are participating. Users will also be notified about all messages, uploaded files or created whiteboards in Service Case chats that they are watching. Notifications are sent with a delay of two minutes and bundle all messages within this two-minute period to avoid sending too many notifications.
Call Started	When a user starts a conference in a Service Case, group, or personal chat, other participants can be notified. The message is sent immediately. Users can click the "Join call" button to join the call directly.	Any user with access to the Conferencing module can subscribe to this workflow. Users will receive notifications about all calls initiated in personal or group chats in which they are participating. They will also be notified about calls that are started in Service Case chats that they are monitoring. Notifications will be sent immediately.