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Secure Decommission of an Edge Device

Secure Decommission of an Edge Device

If an Operator wants to disconnect the Edge Device from the cloud, they must ensure that no private or sensitive data is stored on it.

To address this need, the respective Asset / Machine should be downgraded. This process erases the Edge Device and sets it back to factory defaults.

To decommission an Edge Device, it must be connected to and online on the symmedia Hub platform.

Downgrading an Asset/Machine

  • If the device is owned by the Operator, he can perform the required actions on the Asset Detail Page.

  • If the Edge Device is owned by the Service Provider — meaning it was provided by the Service Provider to the operator and the connected Asset is licensed by the Service Provider — the Operator cannot downgrade the Asset independently. Instead, he must ask the Service Provider to do it. The Service Provider can perform the necessary actions in the Machines View.

When a downgrade is triggered, the Edge Device is unpaired from the Asset/Machine and receives a "factory reset" command. The process takes approximately 7 minutes and involves several reboots. Once complete, the Edge Device will be available again in the owner tenant for further use. Other connected tenants will lose access to the Edge Device.

For a Service Provider-owned Edge Device, the Operator should disconnect the device from the network (and thus the internet) after the downgrade to prevent others from connecting to the network via the Edge Device.