Release CW 22/24
- Thorsten Boedeker
Release date: May 29, 2024
Table of Contents
New Features
SSC Data Link Tunnel
Service Provider Operator
We are thrilled to announce the SSC Data Link Tunnel, an upgrade to our existing tunnel connections, bringing you enhanced capabilities and fewer limitations. With this new feature, you can now remotely connect for example to TIA Portal controllers seamlessly and efficiently.
Key Benefits:
Expanded Possibilities: Establish secure tunnels to TIA Portal controllers and more, broadening your control and connectivity options.
Reduced Limitations: Experience fewer constraints, providing you with a more flexible and powerful tool for your operations.
To leverage this new feature, please ensure the following conditions are met:
Latest Edge Device Version: Your edge device must be updated to the latest version ( >= 24.05.0 ).
Associated Application Installation: The SSC Data Link Tunnel Extension application must be installed on your edge device.
Client with Extension: Installing the client with the Data Link extension is necessary to use the SSC Data Link Tunnel.
We believe this upgrade will significantly enhance your operational efficiency and connectivity.
If you have any questions or would like to discuss how to best utilize this powerful feature, please do not hesitate to contact our team at symmedia.
We are here to help you maximize the potential of your systems.
Internal Chat Rooms for shared Service Cases
Operator Service Provider
It is now possible to create Internal chat rooms - both in the Service Provider and Operator tenants - for Service Cases that are shared between different tenants. The Internal chat rooms come with all the features that are available for shared chat rooms, like video conferencing and whiteboard, enabling Internal conversations for all Service Cases. Of course, all information in Internal chat rooms stays within the respective tenant. Users can easily switch between the shared and Internal chat rooms of a Service Case.
Virtual Edge Devices
Operator Service Provider
We are excited to introduce our new Virtual Edge Devices, designed to offer you a cost-effective solution for using connected features without the need for hardware investment.
Key Features:
Cost-Effective Testing: Test connected features without purchasing physical hardware, saving on initial setup costs.
Versatile Compatibility: Our Virtual Edge Devices are compatible with the most common virtualization solutions, including VirtualBox, VMware, and Proxmox, ensuring seamless integration into your existing IT infrastructure.
Why Choose Virtual Edge Devices?
Flexibility: Easily configure and test various scenarios and features.
Scalability: Quickly scale up your environment fitting to your shopfloor without the constraints of physical hardware.
Convenience: Set up and manage your environment within your preferred virtualization solution.
We believe that Virtual Edge Devices will provide you with the flexibility and efficiency needed to innovate and improve your connected features.
To learn more about Virtual Edge Devices and how to set them up, please contact our consultants at symmedia. We are eager to assist you in harnessing the full potential of this innovative solution.
Changes, Improvements, and Fixes
Improvements to Internal Service Cases
Operator
The user interface was optimized regarding user feedback and clarity, especially concerning Remote Access. Moreover, it is now possible for users with the roles Machine Operator or Workshop Manager to use Remote Access on internal Service Cases. A bug concerning Service Case creation under specific circumstances was fixed.
Update to Service Provider User Roles
Service Provider
Remove Permissions of “Service Manager” User Role
The Service Manager user role was deprecated in June of 2023, now all permissions have been removed from this role. You can still see the role assignment and respective scope but no permissions are granted for it anymore. Please refer to https://symmedia.atlassian.net/wiki/x/BIBLBAQ for the available user roles and migrate your users to them if you’ve used the Service Manager user role until now.
Enable “Master Data Manager” to see and manage Documents for Machine Models
Users with the Master Data Manager role are now able to access the Documents menu and have the permission to manage documents for Machine Models.
Export Feature for “Customer Overview” and “Edge Device Overview”
Service Provider
According to the feature on other tables like Customer Machines, it is now possible to export the data in the Customer Overview and Edge Device Overview into a CSV file. The columns to be exported can be selected and it is possible to filter the result before exporting the data.
New OS Version for Edge Devices (24.05.0)
Operator Service Provider
We are pleased to announce the release of a new operating system version for our edge devices. This update includes essential security fixes, performance improvements, and enhanced features to ensure optimal operation.
Key Enhancements:
Security Fixes: This version addresses known CVEs, ensuring your edge devices are protected against the latest threats.
Improved Processes: Enhanced processing for factory resets and certificate handling for more reliable and efficient operations.
Mandatory Packages: Includes all necessary packages to support our new SSC Data Link Tunnel, enabling advanced connectivity options.
Introducing a New Versioning System: With this release, we are also implementing a future-proof and easy-to-understand versioning system. From now on, each version will be named after the year and month of its release, followed by a patch number. Our newest version is therefore 24.05.0, since it was released end of May 2024 without any patches.
Due to unforeseeable circumstances, we regret to inform you that we have to postpone the release of this feature to the Jun 26, 2024. Please excuse any inconvenience this delay may cause you.