Service Cases
The Service Cases module shows all service cases that the service company is responsible for, along with the following infos:
- Service case ID
- Priority
- State
- Customer
- Severity
- Remote access
- Created by
- Assignee
- Machine model
- Created at (date)
Open service cases as well as closed service cases can be displayed.
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List of available service cases.
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The selections will be permanently stored for your user and can be reset to factory setting by clicking . |
Detail View
Service case panel. Shows the following inflos about the selected service case:
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Additional information:
The information displayed corresponds to the additional input fields from the service case creation dialog. These can be configured individually per service provider tenant. | ||
Inititalize service chat with operator.
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Service case history, shows all actions and changes that occured on this service case. |