The Service Cases module shows all service cases that the service company is responsible for, along with the following infos:
Open service cases as well as closed service cases can be displayed.
List of available service cases.
The selections will be permanently stored for your user and can be reset to factory setting by clicking .
Service case panel.
Shows the following inflos about the selected service case:
The information displayed corresponds to the additional input fields from the service case creation dialog. These can be configured individually per service provider tenant.
Inititalize service chat with operator.