Operator - Assets

The Assets module shows all assets that are registered for the company (tenant) of the current user. The user has only access to assets and facilities according to his /wiki/spaces/SSHDS/pages/16909598721.

Main View

  • Click on search field and choose or type expressions to search / filter by search tags:

  • Click on Group by dropdown box in the upper right corner to group the list by facility, model, brand or technology:

Asset Proposal

Service Providers can propose an asset for service to the Operator for a machine that they created on SSH.

As Operator tenants are self managed, they are free to accept theses asset proposals. The Operator can accept or decline asset proposals if he does not want to use the services provided with this proposal.

Asset proposal can only be accepted after creating at least one facility. Check Facilities on how to create a facility.

Viewing asset proposals is only possible for users with the role "Workshop Manager".

Asset proposals are displayed at the top of the asset overview page.

As an Operator, you can

  • choose


  • if you want to decline

the offer for providing service by the Service Provider for this respective machine.

After clicking , you can

  • enter a custom name for this asset under Custom name.

Else, the default name of the asset is set as "Machine Model" + "Serial Number"

You can

  • assign a facility for this asset from his list of available facilities from the Facility dropdown list.
  • Proceed by clicking .

The proposed asset was now added to your list of assets.

After clicking, you are asked to enter a reason why you want to decline the asset proposal.

  • Enter a reason for refusing the asset proposal in the Reason text field.
  • Confirm by clicking .

Assets Detail View

  • Click on an asset card to open the Asset Detail View:

The Asset Detail View shows the services cases, documents and applications modules in their own tabs.

Edit Asset

  • Click to edit the asset details.

Here, you can edit the asset's name, choose a facility from the dropdown list and assign a custom image to the asset.

  • Upload an image from your PC by clicking  .

Service Contract Assignments

Service Contracts for the respective machines are displayed here. These are assigned and maintained by the Service Provider to his customer machines.

Service Contracts can also have an active Follow the Sun feature which allows service support by the Service Provider without regard to geographic location or current time.

Asset Status

The asset status tile on the Asset Detail Page shows if an asset is Active or Inactive

Deactivated assets are not licensed and it is not possible to create / edit Service Cases or install Applications.

Deactivated assets are not visible on default, but "Workshop Managers" are able to display deactivated assets :

  • Click on the "Show inactive assets"-Button on the asset overview page:

Users without the "Workshop Manager" user role are not able to see this button nor deactivated assets.

Deactivate Assets

Assets are deactivated when the linked customer machine of the Service Provider is deleted and the service by the Service Provider ends.

Assets that are not under service by a Service Provider but only used internally, can be manually deactivated:

  • Navigate to the Asset Detail Page of the Asset that is to be deactivated.

  • Click on  on the Asset Status tile and click on .
  • Confirm the deactivation by clicking .

After confirmation, the Asset is deactivated and the Asset Status should be shown as "Deactivated"

Re-Activate Assets

Active assets that are not under Service at a Service Provider (no customer machine linked) are NOT free or charge. Please check exhibit B of your companies SaaS agreement that usually has been signed while onboarding the tenant to the platform for details.

Deactivated Assets can be re-activated by users with the "Workshop Manager" user role.

  • Navigate to the Asset Overview and display deactivated assets by clicking on the "Inactive"-Button.

  • Select the deactivated asset that is to be re-activated.

  • Click on  on the Asset Status tile and click on "Reactivate"

  • After confirmation, the Asset is deactivated and the Asset Status should no be Active.