Operator - Assets
- Thorsten Boedeker
The Assets module shows all assets that are registered for the company (tenant) of the current user. The user has only access to assets and facilities according to his /wiki/spaces/SSHDS/pages/16909598721.
What is an Asset?
Assets are at the heart of the Hub - Assets can be machines or systems that can be connected as "connected" assets through symmedia's secure Edge Device, available as both hardware and virtual devices.
Asset Overview
Asset Detail Page
The Asset Detail View shows the Services Cases, Documents and Applications in their own tabs.
- Click on an asset card to open the Asset Detail View:
Asset Creation and Licensing
In symmedia Hub, the licensing of an Asset is dependent on who created it:
- If an Asset was created based on an Asset proposal, it is usually licensed by the Service Provider that send the proposal and is free of charge for the Operator of the Asset.
- The symmedia Hub allows Operators to create assets on their own and without the link to a Service Provider. It is possible to use internal Service Case Management for these Assets or purchase Edge Devices from symmedia and pair them to the assets to use connected features such as Remote Access or File Transfer. Furthermore, it is possible (with the support of the symmedia consulting team) to invite and onboard the Service Providers of these assets to the platform and request service for these assets.
If you want to use these features with your asset or if you have questions, get in touch with us.
Assets created based on a proposal of a Service Provider are free of charge in the symmedia Hub for the Operator of the Asset.
Assets that are created by the own tenant (not based on the proposal of a Service Provider) and that are not in the state DEACTIVATED are not free of charge. The license costs are according to your signed SaaS agreement that can be viewed by users with the Tenant Admin role at Settings → Company.
If your tenant has not aligned billing information with symmedia, Assets that are created will be automatically set to DEACTIVATED and therefore free of charge. An activation of these Assets is only possible when billing informations are aligned (see also the following chapter "Deactivate Assets" for more information).
Required User Role: Workshop Manager