Asset Detail Page

Click on an Asset card to open the Asset Detail View:

The Asset Detail View shows the Services Cases, Documents, Applications , Remote Access Settings and File Transfer in their own tabs.

	Asset Information Panels Show the following information: Technology: Technology the asset uses. Model: Model name of the asset. Brand: Brand name of asset. Country: Country where the asset is located. Line: Production line where the asset Building: Building where the asset is located. Region: Building where the asset is located.
	Edge Device Status Panel Shows the following information: Online / Offline: Shows if the Edge Device is connected to the Hub network. Edge Device ID: Shows ID of Edge Device and links to respective Edge Device detail page. Device Type: Device type of Edge Device. Click on to reboot your Edge Device. Click on to update your Edge Device to the latest OS version.
	Click on and then on to downgrade your assets from connected to unconnected and unpair the Edge Device. In case of a downgrade of a single Edge Device, all applications will be de-installed and the device will be reset to factory settings. Multi Edge Devices will only be unpaired without uninstalling the applications or resetting the device. Confirm the dialogue to decommission the Edge Device by clicking . When a downgrade is triggered, the Edge Device is unpaired from the asset/machine and receives a "factory reset" command. The process takes approximately 7 minutes and involves several reboots. Once complete, the Edge Device will be available again for further use. Other connected tenants will lose access to the Edge Device.
	Service Contract Panel Service Contracts for the respective machines are displayed here, along with the following information: Name Validity Validity period of assigned Service Contract. These are assigned and maintained by the Service Provider to his customer machines. Service Contracts can also have an active Follow the Sun feature which allows service support by the Service Provider without regard to geographic location or current time.
	Asset Status Panel The asset status panel on the Asset Detail Page shows if an asset is actively used and if it is shared with a Service Provider. Asset Status Internal: The asset is active but only used by the own company and not shared by / shared with a Service Provider. Proposed: The asset is active and can be used by the own company. A request for sharing the asset with the Service Provider has been sent but not been accepted yet. Shared: The asset is shared with / by the Service Provider Deactivated: The asset is not active and can not be used for internal processes. The assets is not licensed and billed in this state. Licensed by The Licensed by field shows the company name that licensed the machine/asset and that has to pay the license subscription. Service Provider This field shows the Service Provider of the asset. If the field is not displayed, the asset is not under service by a Service Provider.
	Deactivate Assets An Asset can only be deactivated if the asset is licensed by the own company and in the status "internal" or "proposed" and no Edge Device is paired If any of the three points above mentioned does not apply, a Deactivation by the user is not possible. Select the active asset that is to be deactivated: Click on on the Asset Status tile and click on . Confirm the deactivation by clicking . After confirmation, the asset is deactivated and the Asset Status should not be Active.	Deactivated assets are not visible on default on the Asset overview, but Workshop Managers are able to display deactivated assets : Click on the Show inactive assets button on the Asset Overview page: Users without the Workshop Manager user role are not able to see this button nor deactivated Assets. Assets that are in the state DEACTIVATED can not be used for Connected Services (e.g pairing Edge Devices, remote access, installation of applications) or Service Case management. They are not licensed and it is not possible to create / edit Service Cases or install Applications.
	Reactivate Assets Select the deactivated asset that is to be reactivated: Click on on the Asset Status tile and click on . Confirm the deactivation by clicking . After confirmation, the asset is activated again and the Asset Status should be Internal.	Deactivated Assets can be re-activated by users with the Workshop Manager user role. Navigate to the Asset Overview and display deactivated assets by clicking on the Inactive button. Active assets that are not under Service at a Service Provider (no customer machine linked) are NOT free or charge. Please check exhibit B of your companies SaaS agreement that usually has been signed while onboarding the tenant to the platform for details.
	See Operator Remote Access
	See Edit Asset

Service Cases

Displays open an closed Service Cases along with their respective information.
New Service Cases can be created and existing Service cases can be edited here.

Documents

Displays Asset related documentation. The documents can be uploaded by the Service Provider of the Asset or by the operating company.

Applications

Dsiplays all apps that are already installed or that are available for the Operator’s Assets.

Remote Access Settings

Displays existing remote connections to your connected asset / Edge Device, created by the Service Provider:

Operators who created the assets themselves can edit them here.

View Remote Access page for details.

File Transfer

Displays existing file transfer endpoints for your connected asset / Edge Device, created by the Service Provider:

Operators who created the file transfer endpoints themselves can edit them here.

View File Transfer page for details.