Release date: Sep 23, 2026

OPERATOR

The former Remote Access Settings tab on the Assets page has been renamed to Remote Access and now provides much more information and several new functionalities:

• As well as configurations, tables are now available showing all currently active and past tunnel sessions.

  • New tunnel sessions can be started directly from the Configurations table.

  • Active sessions can be aborted directly from the Active table.

• Operator Remote Access can be enabled or disabled for the Asset in the Remote Access tab.

The Remote Access panel on the Asset Detail Page remains in place for quick access.

SERVICE PROVIDEROPERATOR

We have renamed the application formerly known as File Transfer to File Download to better reflect its functionality.

SERVICE PROVIDER

The Create Customer Machine workflow has been improved by adding Edge Device assignment. Furthermore, the Edit Customer Machine workflow has been redesigned to resemble the Create workflow.

SERVICE PROVIDER

The Create and Edit Customer workflows have been redesigned to provide a clearer and more intuitive user flow.

Release date: Sep 3, 2026

SERVICE PROVIDEROPERATOR

symmedia Hub now supports multiple sign-in options. The defaults are:

• Microsoft Entra ID

• Apple ID

• symmedia Hub account (email & password)

These options give new tenants more flexibility and allow them to start right away by creating a symmedia Hub account, eliminating the need for admin consent.

SERVICE PROVIDER

Each tenant now has its own login page, allowing you to customise and secure your company login. With the help of our consulting team, you can create custom enterprise or social identity providers and define sign-in options for your company. It is also possible to inherit connections to customer tenants, allowing their users to authenticate with Customer Portal credentials and enabling seamless integration into your tool landscape.

For more information, please contact us at consulting@symmedia.de.

SERVICE PROVIDEROPERATOR

The invitation process has been streamlined with a new notification workflow and an improved invitation email experience.

• Invitation emails are now sent via the centralised notification system, ensuring a consistent and manageable delivery.

• Invitation emails automatically reflect the sender’s branding, including logos, colours, product name, and light/dark theme.

• A new invitation email design provides a clearer onboarding experience with an updated registration link.

• Invitation emails are now sent in the sender's language.

This creates a more professional onboarding experience while providing a consistent look and feel across all Hub notifications.

SERVICE PROVIDEROPERATOR

Passkeys offer a faster and more secure login experience on supported devices and browsers. Once you have registered a passkey, you can sign in without entering your password.

SERVICE PROVIDEROPERATOR

This new authentication method provides improved security and reliability, and prepares the platform for future authentication features.

Release date: Jul 1, 2026

SERVICE PROVIDEROPERATOR

We improved the handling of certain processes, such as reboots and operating system updates. Now, queued duplicates are automatically recognized and filtered out. This ensures that these processes are only executed only when necessary.

SERVICE PROVIDEROPERATOR

The invitation process has been streamlined with a new notification workflow and an improved invitation emails.

• Invitation emails are now sent via the centralized notification system, ensuring a consistent and maintainable delivery.

• These emails automatically reflect the sender’s branding, including logos, colors, product name, and light or dark theme.

• The new invitation email design provides a clearer onboarding experience with an updated registration link.

• Translation support has been prepared for future releases of multilingual invitation emails.

These changes create a more professional onboarding experience and provide a consistent look and feel across all Hub notifications.

Release date: Jun 3, 2026

SERVICE PROVIDER

Edge Devices can now be paired with multiple customer machines within one linked tenant. As long as no customer machine is paired to the Edge Device, Customer Data Managers can switch the pairing mode from "single" to "multi" and vice versa. In multi pairing mode, only selected Edge applications can be installed; for example, the SSC Data Link Tunnel Extension. The default setting for all Edge Devices remains "single."

OPERATORSERVICE PROVIDER

We have added the ability to trigger a factory reset for an Edge Device directly from the Hub portal. Installed applications can be permanently removed or reinstalled during the process.

APPLICATION PROVIDER

The reliability of Webhook calls during application installation and uninstallation has been improved. Furthermore, app developers now receive notifications if Webhook calls fail.

Release date: May 6, 2026

OPERATORSERVICE PROVIDER

Administrators and authorized users will now receive notifications when a new OS version is released. Furthermore, users will receive regular reminders.

OPERATORSERVICE PROVIDER

When uploading a document, users can now decide if the document is for internal use only or if it will be shared with collaborating tenants.

• For a document uploaded for a machine model, sharing means that the document is shared with all Operators that use this machine model.

• For a document uploaded for a specific customer machine, sharing means that the document is shared with the Operator of the machine.

• For documents uploaded to an Asset, sharing means that the document is shared with the Asset´s Service Provider.

Currently, this option is only available for newly uploaded documents. To be able to select the sharing option, existing documents must be downloaded and uploaded again.

OPERATORSERVICE PROVIDER

We fixed an issue with the DataLink Tunnel when there were multiple IP addresses on the GREEN interface.

OPERATORSERVICE PROVIDER

The "online"/"offline" status of the Edge Device connection sometimes took longer than expected to update, so we improved its reliability.